What is your cancellation and refund policy?

Before you cancel your account, please contact us. If you are having trouble with the system or frustrated with functionality, maybe we can help you with an issue you are experiencing that can be fixed. Click here to fill out a support ticket.

CANCEL DURING THE TRIAL PERIOD:
You may cancel your account at any time within the 14 day trial period and you will not be charged for service. Please contact us via email at any time before the 14 day trial period.We will deactivate the account and you will not be billed. It is up to you to change your MX RECORDS at your DNS in order to maintain a working email service from your provider.

CANCEL MONTHLY ONCE SERVICE HAS BEGUN:
You may cancel your monthly account 90 days after the start of the service. We require at least 90 days of service billing in order to recoup our costs for the service. Please contact us via email 30 days prior to your cancellation and next billing date. We will deactivate the account and you will no longer be billed. It is up to you to change your MX RECORDS at your DNS in order to maintain a working email service from your provider.

CANCEL ANNUAL ONCE SERVICE HAS BEGUN:
You may cancel your annual account any time after the start of the service. Refunds are not prorated, meaning if you sign up and only use the service for 60 days, you would receive a refund less $80 per month. Please contact us via email 30 days prior to your cancellation and next billing date. We will deactivate the account and you will no longer be billed. It is up to you to change your MX RECORDS at your DNS in order to maintain a working email service from your provider.

REFUND POLICY:
See Monthly and Annual Policies above.

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