FAQs


Pre-Sales FAQs


We don’t have an option for deleting all mail from the quarantine at once yet.
You can delete up to 500 messages at a time by changing your page size to 500 messages and then using the “Delete Spam” button at the bottom of the quarantine list, as shown here:

This error is a result of a cPanel setting on the mail host.  To fix this problem, log into your cPanel, and follow the steps found in this article:

Configuring cPanel with SpamRaptor

If you are not able to turn of the SPF filter on your mail host, to resolve this issue you will need to turn on the SPF Workaround feature.  To do so, log into your SpamHero Control Panel, then click Settings > filtering policies.

Then scroll down until  you see the “SPF Workaround” option.  Check the box, then click Update:

SPF Workaround SpamRaptor

When you log into the SpamRaptor control panel, sometimes you will see this warning:

Spam Cloud

You will see this warning only when your domains current MX records are not exactly matching the recommended MX records.  To begin troubleshooting, you will first need to find out what MX records your domain are using.  You can use this website to check your MX records:

http://mxtoolbox.com

Once you reach that site, enter your domain name, and click MX Lookup:

This will show you what MX records your domain is using.  Now, take a look at what MX records we recommend.  You can do this by clicking the Settings > mail host tab, then scroll down to the bottom:
Best Spam Solution for my Website

Please note, if your domain’s MX records don’t match, or if you are using only 1 or 2 of the recommended records, or if you have another MX record that isn’t on the recommended list, then you will get this warning in the Dashboard.


New Customer FAQs


We don’t have an option for deleting all mail from the quarantine at once yet.
You can delete up to 500 messages at a time by changing your page size to 500 messages and then using the “Delete Spam” button at the bottom of the quarantine list, as shown here:

This error is a result of a cPanel setting on the mail host.  To fix this problem, log into your cPanel, and follow the steps found in this article:

Configuring cPanel with SpamRaptor

If you are not able to turn of the SPF filter on your mail host, to resolve this issue you will need to turn on the SPF Workaround feature.  To do so, log into your SpamHero Control Panel, then click Settings > filtering policies.

Then scroll down until  you see the “SPF Workaround” option.  Check the box, then click Update:

SPF Workaround SpamRaptor

When you log into the SpamRaptor control panel, sometimes you will see this warning:

Spam Cloud

You will see this warning only when your domains current MX records are not exactly matching the recommended MX records.  To begin troubleshooting, you will first need to find out what MX records your domain are using.  You can use this website to check your MX records:

http://mxtoolbox.com

Once you reach that site, enter your domain name, and click MX Lookup:

This will show you what MX records your domain is using.  Now, take a look at what MX records we recommend.  You can do this by clicking the Settings > mail host tab, then scroll down to the bottom:
Best Spam Solution for my Website

Please note, if your domain’s MX records don’t match, or if you are using only 1 or 2 of the recommended records, or if you have another MX record that isn’t on the recommended list, then you will get this warning in the Dashboard.


Recent Questions and Answers


We don’t have an option for deleting all mail from the quarantine at once yet.
You can delete up to 500 messages at a time by changing your page size to 500 messages and then using the “Delete Spam” button at the bottom of the quarantine list, as shown here:

This error is a result of a cPanel setting on the mail host.  To fix this problem, log into your cPanel, and follow the steps found in this article:

Configuring cPanel with SpamRaptor

If you are not able to turn of the SPF filter on your mail host, to resolve this issue you will need to turn on the SPF Workaround feature.  To do so, log into your SpamHero Control Panel, then click Settings > filtering policies.

Then scroll down until  you see the “SPF Workaround” option.  Check the box, then click Update:

SPF Workaround SpamRaptor

When you log into the SpamRaptor control panel, sometimes you will see this warning:

Spam Cloud

You will see this warning only when your domains current MX records are not exactly matching the recommended MX records.  To begin troubleshooting, you will first need to find out what MX records your domain are using.  You can use this website to check your MX records:

http://mxtoolbox.com

Once you reach that site, enter your domain name, and click MX Lookup:

This will show you what MX records your domain is using.  Now, take a look at what MX records we recommend.  You can do this by clicking the Settings > mail host tab, then scroll down to the bottom:
Best Spam Solution for my Website

Please note, if your domain’s MX records don’t match, or if you are using only 1 or 2 of the recommended records, or if you have another MX record that isn’t on the recommended list, then you will get this warning in the Dashboard.