FAQs


Pre-Sales FAQs


For a quick and seamless setup:

You need to replace all of the existing MX records for your domain with the following:

yourdomainhere-com.p10.mxthunder.com. (priority 10)

yourdomainhere-com.p20.mxthunder.net. (priority 20)

yourdomainhere-com.p30.mxthunder.net. (priority 30)

 yourdomainhere-com.p40.mxthunder.net. (priority 40)

Example .COM : if your domain name is afterdarkgrafx.com then the records above would be:

afterdarkgrafx-com.p10.mxthunder.com. (priority 10)

afterdarkgrafx-com.p20.mxthunder.net. (priority 20)

afterdarkgrafx-com.p30.mxthunder.net. (priority 30)

afterdarkgrafx-com.p40.mxthunder.net. (priority 40)

Example .NET (.org, .cc, or other TLD): if your domain name is afterdarkgrafx.net then the records above would have .net in place of the .com for the domain.

 NOTE: The first MX record ends in “.com”, the remaining end in “.net” (it’s best to copy/paste the MX records).

 

Take a quick look at the list of Hosting Providers that require special attention

 

Using cPanel to update your DNS? Read this:    Configuring cPanel with SpamRaptor

 

 Once you have made changes to your DNS and any edits to your control panel/hosting account, Send yourself a test email from a remote email address (one that’s not on your domain name) to verify that your mail is delivering properly.

Example:  if you have a gmail account send an email from the gmail account to your regular email at your domain.

 

During the first 30 days SpamRaptor will automatically detect your valid email addresses.  After the 14 day trial period has ended you can setup additional email addresses for your domain via the control panel.

If you run into problems:

 

1)  You can always view and re-queue emails that have failed to deliver from within the control panel http://spamcontrol.afterdarkgrafx.com.

 

2) After sending a test message, view the delivery logs to diagnose the problem.

 

3) See our  support page, before contacting us as most answers are already there OR use our support ticket system here

If you need help making changes to your DNS or other help, please remit a support ticket with your username and password to your DNS provider (ie: Godaddy, Network Solutions, etc.)

NOTE: You may also receive emails directly from After Dark Grafx concerning your account or billing.

SpamRaptor is a service of After Dark Grafx and not a separate company.

http://spamcontrol.afterdarkgrafx.com/

If you have trouble logging in, please contact us.

http://spamcontrol.afterdarkgrafx.com/

If you have trouble logging in, please contact us.

1) Login to the control panel at http://spamcontrol.afterdarkgrafx.com with the username and password provided during setup of the account.

2) Select the SETTINGS TAB at top

3) Select EMAIL RECIPIENTS from the dropdown list

4) Select ADD NEW then enter the email address that you added to your server. Example: if you added joe@mydomain.com then you would enter it here

Your user will now be able to receive email.

1) Login to the control panel at http://spamcontrol.afterdarkgrafx.com with the username and password that were provided to you.

2) Once you login, click on QUARANTINE TAB at the top. Then scroll down to find the missed spam.

3) Once you find the email – roll your mouse over the from address and you will see a submenu pop up that allows you to WHITELIST the sender (so that their email will not get blocked in the future) and DELIVER MESSAGE which will send the email to your inbox.

Before you cancel your account, please contact us. If you are having trouble with the system or frustrated with functionality, maybe we can help you with an issue you are experiencing that can be fixed. Click here to fill out a support ticket.

CANCEL DURING THE TRIAL PERIOD:
You may cancel your account at any time within the 14 day trial period and you will not be charged for service. Please contact us via email at any time before the 14 day trial period.We will deactivate the account and you will not be billed. It is up to you to change your MX RECORDS at your DNS in order to maintain a working email service from your provider.

CANCEL MONTHLY ONCE SERVICE HAS BEGUN:
You may cancel your monthly account 90 days after the start of the service. We require at least 90 days of service billing in order to recoup our costs for the service. Please contact us via email 30 days prior to your cancellation and next billing date. We will deactivate the account and you will no longer be billed. It is up to you to change your MX RECORDS at your DNS in order to maintain a working email service from your provider.

CANCEL ANNUAL ONCE SERVICE HAS BEGUN:
You may cancel your annual account any time after the start of the service. Refunds are not prorated, meaning if you sign up and only use the service for 60 days, you would receive a refund less $80 per month. Please contact us via email 30 days prior to your cancellation and next billing date. We will deactivate the account and you will no longer be billed. It is up to you to change your MX RECORDS at your DNS in order to maintain a working email service from your provider.

REFUND POLICY:
See Monthly and Annual Policies above.

1) You signup
2) You make an edit to your DNS with records that we provide OR we can do this for you.
3) Once the records are changed, SpamRaptor will learn the types of spam you receive and automatically begin blocking the email.

Yes. Please be sure to login to the account and make sure that the access details work before you remit them to us to save time. Once we make the changes, you should change the password on that account.

If you are receiving quarantine reports, sometimes you will notice that the report shows messages that are not addressed to you.  This may seem like a bug or error.  But it is not.  There are two things to know:

1) Emails are similar to real physical letters.  There are To/From names and addresses written on the envelope, and also in the actual letter.  However, email users don’t get to see the envelope.  So when you see that a spam message was to a recipient that isn’t you, this usually means that the email was addressed to you on the envelope, but not in the letter.

2) It is a common practice among spammers to send messages to a bunch of users, written only on the envelope, but not on the letter.  This causes our users to question if certain spam emails are rightly showing up in their quarantine.  The answer is: yes.  The messages are rightly in the quarantine, even though it doesn’t look that way.

Unfortunately, even after switching your MX records, some spammers will continue to send spam directly to your mail server.   To prevent this, be sure to check out our article on how to Prevent spam from getting around the filter.  This step is not required to use SpamRaptor, but we recommend it.

By default, the catch-all will automatically turn off after the first 30 days.  When the catch-all feature is enabled our system will accept mail sent to any email address on your domain.  This feature is enabled for the first 30 days after setup so that we can automatically detect which email addresses are valid on your domain. Once the feature is disabled our system will only accept mail that is sent to ‘valid’ addresses.

You have the option to override this behavior by signing in to the control panel and going to Settings -> Catch-all.  Be warned that domains that leave their catch-all enabled will receive as much as 100 times as much mail.

At any time, you can review the list of email addresses that we consider ‘valid’ for your domain by signing in to your control panel and going to Settings -> Email Recipients.  All ‘valid’ email addresses are listed under the Approved andDetected tabs.  Mail sent to addresses listed under the Invalid tab will be rejected and will not count agains the total number of messages filtered.

Yes, you can set up a private quarantine for your users so that they can review spam that was sent to their address (or set of addresses).  The quarantine user logins are limited to the Quarantine and the Dashboard. You can also setup a single quarantine for a group of users to share (sales@, jim@, mary@, bob@). Users can also have Quarantine Reports sent to them on an hourly, daily or weekly basis so that they can review and release quarantined messages directly from their own email software.

Most users will see a drastic reduction in spam within the first hour or two from the time their domain is fully setup.  However, because of the way the internet works, it can take up to 72 hours before all of the mail servers around the world begin sending your domain’s mail through our filter.

For the first 30 days after your domain is setup we’ll accept email that is sent to any address on the domain (this is also known as the ‘catch-all’ feature).  When we receive a “good” message we’ll deliver it to your domain and mark the address as one that we should accept mail for in the future.

You can review which recipient email addresses we’ve detected so far by signing in to your control panel and going toSettings -> Email Recipients and then clicking on the Detected tab.

Or, you can also provide a list of email addresses that are valid for your domain by signing in to your control panel and going to Settings -> Email Recipients and clicking on the Add New button on the Approved tab.


New Customer FAQs


For a quick and seamless setup:

You need to replace all of the existing MX records for your domain with the following:

yourdomainhere-com.p10.mxthunder.com. (priority 10)

yourdomainhere-com.p20.mxthunder.net. (priority 20)

yourdomainhere-com.p30.mxthunder.net. (priority 30)

 yourdomainhere-com.p40.mxthunder.net. (priority 40)

Example .COM : if your domain name is afterdarkgrafx.com then the records above would be:

afterdarkgrafx-com.p10.mxthunder.com. (priority 10)

afterdarkgrafx-com.p20.mxthunder.net. (priority 20)

afterdarkgrafx-com.p30.mxthunder.net. (priority 30)

afterdarkgrafx-com.p40.mxthunder.net. (priority 40)

Example .NET (.org, .cc, or other TLD): if your domain name is afterdarkgrafx.net then the records above would have .net in place of the .com for the domain.

 NOTE: The first MX record ends in “.com”, the remaining end in “.net” (it’s best to copy/paste the MX records).

 

Take a quick look at the list of Hosting Providers that require special attention

 

Using cPanel to update your DNS? Read this:    Configuring cPanel with SpamRaptor

 

 Once you have made changes to your DNS and any edits to your control panel/hosting account, Send yourself a test email from a remote email address (one that’s not on your domain name) to verify that your mail is delivering properly.

Example:  if you have a gmail account send an email from the gmail account to your regular email at your domain.

 

During the first 30 days SpamRaptor will automatically detect your valid email addresses.  After the 14 day trial period has ended you can setup additional email addresses for your domain via the control panel.

If you run into problems:

 

1)  You can always view and re-queue emails that have failed to deliver from within the control panel http://spamcontrol.afterdarkgrafx.com.

 

2) After sending a test message, view the delivery logs to diagnose the problem.

 

3) See our  support page, before contacting us as most answers are already there OR use our support ticket system here

If you need help making changes to your DNS or other help, please remit a support ticket with your username and password to your DNS provider (ie: Godaddy, Network Solutions, etc.)

NOTE: You may also receive emails directly from After Dark Grafx concerning your account or billing.

SpamRaptor is a service of After Dark Grafx and not a separate company.

http://spamcontrol.afterdarkgrafx.com/

If you have trouble logging in, please contact us.

http://spamcontrol.afterdarkgrafx.com/

If you have trouble logging in, please contact us.

1) Login to the control panel at http://spamcontrol.afterdarkgrafx.com with the username and password provided during setup of the account.

2) Select the SETTINGS TAB at top

3) Select EMAIL RECIPIENTS from the dropdown list

4) Select ADD NEW then enter the email address that you added to your server. Example: if you added joe@mydomain.com then you would enter it here

Your user will now be able to receive email.

1) Login to the control panel at http://spamcontrol.afterdarkgrafx.com with the username and password that were provided to you.

2) Once you login, click on QUARANTINE TAB at the top. Then scroll down to find the missed spam.

3) Once you find the email – roll your mouse over the from address and you will see a submenu pop up that allows you to WHITELIST the sender (so that their email will not get blocked in the future) and DELIVER MESSAGE which will send the email to your inbox.

Before you cancel your account, please contact us. If you are having trouble with the system or frustrated with functionality, maybe we can help you with an issue you are experiencing that can be fixed. Click here to fill out a support ticket.

CANCEL DURING THE TRIAL PERIOD:
You may cancel your account at any time within the 14 day trial period and you will not be charged for service. Please contact us via email at any time before the 14 day trial period.We will deactivate the account and you will not be billed. It is up to you to change your MX RECORDS at your DNS in order to maintain a working email service from your provider.

CANCEL MONTHLY ONCE SERVICE HAS BEGUN:
You may cancel your monthly account 90 days after the start of the service. We require at least 90 days of service billing in order to recoup our costs for the service. Please contact us via email 30 days prior to your cancellation and next billing date. We will deactivate the account and you will no longer be billed. It is up to you to change your MX RECORDS at your DNS in order to maintain a working email service from your provider.

CANCEL ANNUAL ONCE SERVICE HAS BEGUN:
You may cancel your annual account any time after the start of the service. Refunds are not prorated, meaning if you sign up and only use the service for 60 days, you would receive a refund less $80 per month. Please contact us via email 30 days prior to your cancellation and next billing date. We will deactivate the account and you will no longer be billed. It is up to you to change your MX RECORDS at your DNS in order to maintain a working email service from your provider.

REFUND POLICY:
See Monthly and Annual Policies above.

1) You signup
2) You make an edit to your DNS with records that we provide OR we can do this for you.
3) Once the records are changed, SpamRaptor will learn the types of spam you receive and automatically begin blocking the email.

Yes. Please be sure to login to the account and make sure that the access details work before you remit them to us to save time. Once we make the changes, you should change the password on that account.

If you are receiving quarantine reports, sometimes you will notice that the report shows messages that are not addressed to you.  This may seem like a bug or error.  But it is not.  There are two things to know:

1) Emails are similar to real physical letters.  There are To/From names and addresses written on the envelope, and also in the actual letter.  However, email users don’t get to see the envelope.  So when you see that a spam message was to a recipient that isn’t you, this usually means that the email was addressed to you on the envelope, but not in the letter.

2) It is a common practice among spammers to send messages to a bunch of users, written only on the envelope, but not on the letter.  This causes our users to question if certain spam emails are rightly showing up in their quarantine.  The answer is: yes.  The messages are rightly in the quarantine, even though it doesn’t look that way.

Unfortunately, even after switching your MX records, some spammers will continue to send spam directly to your mail server.   To prevent this, be sure to check out our article on how to Prevent spam from getting around the filter.  This step is not required to use SpamRaptor, but we recommend it.

By default, the catch-all will automatically turn off after the first 30 days.  When the catch-all feature is enabled our system will accept mail sent to any email address on your domain.  This feature is enabled for the first 30 days after setup so that we can automatically detect which email addresses are valid on your domain. Once the feature is disabled our system will only accept mail that is sent to ‘valid’ addresses.

You have the option to override this behavior by signing in to the control panel and going to Settings -> Catch-all.  Be warned that domains that leave their catch-all enabled will receive as much as 100 times as much mail.

At any time, you can review the list of email addresses that we consider ‘valid’ for your domain by signing in to your control panel and going to Settings -> Email Recipients.  All ‘valid’ email addresses are listed under the Approved andDetected tabs.  Mail sent to addresses listed under the Invalid tab will be rejected and will not count agains the total number of messages filtered.

Yes, you can set up a private quarantine for your users so that they can review spam that was sent to their address (or set of addresses).  The quarantine user logins are limited to the Quarantine and the Dashboard. You can also setup a single quarantine for a group of users to share (sales@, jim@, mary@, bob@). Users can also have Quarantine Reports sent to them on an hourly, daily or weekly basis so that they can review and release quarantined messages directly from their own email software.

Most users will see a drastic reduction in spam within the first hour or two from the time their domain is fully setup.  However, because of the way the internet works, it can take up to 72 hours before all of the mail servers around the world begin sending your domain’s mail through our filter.

For the first 30 days after your domain is setup we’ll accept email that is sent to any address on the domain (this is also known as the ‘catch-all’ feature).  When we receive a “good” message we’ll deliver it to your domain and mark the address as one that we should accept mail for in the future.

You can review which recipient email addresses we’ve detected so far by signing in to your control panel and going toSettings -> Email Recipients and then clicking on the Detected tab.

Or, you can also provide a list of email addresses that are valid for your domain by signing in to your control panel and going to Settings -> Email Recipients and clicking on the Add New button on the Approved tab.


Recent Questions and Answers


For a quick and seamless setup:

You need to replace all of the existing MX records for your domain with the following:

yourdomainhere-com.p10.mxthunder.com. (priority 10)

yourdomainhere-com.p20.mxthunder.net. (priority 20)

yourdomainhere-com.p30.mxthunder.net. (priority 30)

 yourdomainhere-com.p40.mxthunder.net. (priority 40)

Example .COM : if your domain name is afterdarkgrafx.com then the records above would be:

afterdarkgrafx-com.p10.mxthunder.com. (priority 10)

afterdarkgrafx-com.p20.mxthunder.net. (priority 20)

afterdarkgrafx-com.p30.mxthunder.net. (priority 30)

afterdarkgrafx-com.p40.mxthunder.net. (priority 40)

Example .NET (.org, .cc, or other TLD): if your domain name is afterdarkgrafx.net then the records above would have .net in place of the .com for the domain.

 NOTE: The first MX record ends in “.com”, the remaining end in “.net” (it’s best to copy/paste the MX records).

 

Take a quick look at the list of Hosting Providers that require special attention

 

Using cPanel to update your DNS? Read this:    Configuring cPanel with SpamRaptor

 

 Once you have made changes to your DNS and any edits to your control panel/hosting account, Send yourself a test email from a remote email address (one that’s not on your domain name) to verify that your mail is delivering properly.

Example:  if you have a gmail account send an email from the gmail account to your regular email at your domain.

 

During the first 30 days SpamRaptor will automatically detect your valid email addresses.  After the 14 day trial period has ended you can setup additional email addresses for your domain via the control panel.

If you run into problems:

 

1)  You can always view and re-queue emails that have failed to deliver from within the control panel http://spamcontrol.afterdarkgrafx.com.

 

2) After sending a test message, view the delivery logs to diagnose the problem.

 

3) See our  support page, before contacting us as most answers are already there OR use our support ticket system here

If you need help making changes to your DNS or other help, please remit a support ticket with your username and password to your DNS provider (ie: Godaddy, Network Solutions, etc.)

NOTE: You may also receive emails directly from After Dark Grafx concerning your account or billing.

SpamRaptor is a service of After Dark Grafx and not a separate company.

http://spamcontrol.afterdarkgrafx.com/

If you have trouble logging in, please contact us.

http://spamcontrol.afterdarkgrafx.com/

If you have trouble logging in, please contact us.

1) Login to the control panel at http://spamcontrol.afterdarkgrafx.com with the username and password provided during setup of the account.

2) Select the SETTINGS TAB at top

3) Select EMAIL RECIPIENTS from the dropdown list

4) Select ADD NEW then enter the email address that you added to your server. Example: if you added joe@mydomain.com then you would enter it here

Your user will now be able to receive email.

1) Login to the control panel at http://spamcontrol.afterdarkgrafx.com with the username and password that were provided to you.

2) Once you login, click on QUARANTINE TAB at the top. Then scroll down to find the missed spam.

3) Once you find the email – roll your mouse over the from address and you will see a submenu pop up that allows you to WHITELIST the sender (so that their email will not get blocked in the future) and DELIVER MESSAGE which will send the email to your inbox.

Before you cancel your account, please contact us. If you are having trouble with the system or frustrated with functionality, maybe we can help you with an issue you are experiencing that can be fixed. Click here to fill out a support ticket.

CANCEL DURING THE TRIAL PERIOD:
You may cancel your account at any time within the 14 day trial period and you will not be charged for service. Please contact us via email at any time before the 14 day trial period.We will deactivate the account and you will not be billed. It is up to you to change your MX RECORDS at your DNS in order to maintain a working email service from your provider.

CANCEL MONTHLY ONCE SERVICE HAS BEGUN:
You may cancel your monthly account 90 days after the start of the service. We require at least 90 days of service billing in order to recoup our costs for the service. Please contact us via email 30 days prior to your cancellation and next billing date. We will deactivate the account and you will no longer be billed. It is up to you to change your MX RECORDS at your DNS in order to maintain a working email service from your provider.

CANCEL ANNUAL ONCE SERVICE HAS BEGUN:
You may cancel your annual account any time after the start of the service. Refunds are not prorated, meaning if you sign up and only use the service for 60 days, you would receive a refund less $80 per month. Please contact us via email 30 days prior to your cancellation and next billing date. We will deactivate the account and you will no longer be billed. It is up to you to change your MX RECORDS at your DNS in order to maintain a working email service from your provider.

REFUND POLICY:
See Monthly and Annual Policies above.

1) You signup
2) You make an edit to your DNS with records that we provide OR we can do this for you.
3) Once the records are changed, SpamRaptor will learn the types of spam you receive and automatically begin blocking the email.

Yes. Please be sure to login to the account and make sure that the access details work before you remit them to us to save time. Once we make the changes, you should change the password on that account.

If you are receiving quarantine reports, sometimes you will notice that the report shows messages that are not addressed to you.  This may seem like a bug or error.  But it is not.  There are two things to know:

1) Emails are similar to real physical letters.  There are To/From names and addresses written on the envelope, and also in the actual letter.  However, email users don’t get to see the envelope.  So when you see that a spam message was to a recipient that isn’t you, this usually means that the email was addressed to you on the envelope, but not in the letter.

2) It is a common practice among spammers to send messages to a bunch of users, written only on the envelope, but not on the letter.  This causes our users to question if certain spam emails are rightly showing up in their quarantine.  The answer is: yes.  The messages are rightly in the quarantine, even though it doesn’t look that way.

Unfortunately, even after switching your MX records, some spammers will continue to send spam directly to your mail server.   To prevent this, be sure to check out our article on how to Prevent spam from getting around the filter.  This step is not required to use SpamRaptor, but we recommend it.

By default, the catch-all will automatically turn off after the first 30 days.  When the catch-all feature is enabled our system will accept mail sent to any email address on your domain.  This feature is enabled for the first 30 days after setup so that we can automatically detect which email addresses are valid on your domain. Once the feature is disabled our system will only accept mail that is sent to ‘valid’ addresses.

You have the option to override this behavior by signing in to the control panel and going to Settings -> Catch-all.  Be warned that domains that leave their catch-all enabled will receive as much as 100 times as much mail.

At any time, you can review the list of email addresses that we consider ‘valid’ for your domain by signing in to your control panel and going to Settings -> Email Recipients.  All ‘valid’ email addresses are listed under the Approved andDetected tabs.  Mail sent to addresses listed under the Invalid tab will be rejected and will not count agains the total number of messages filtered.

Yes, you can set up a private quarantine for your users so that they can review spam that was sent to their address (or set of addresses).  The quarantine user logins are limited to the Quarantine and the Dashboard. You can also setup a single quarantine for a group of users to share (sales@, jim@, mary@, bob@). Users can also have Quarantine Reports sent to them on an hourly, daily or weekly basis so that they can review and release quarantined messages directly from their own email software.

Most users will see a drastic reduction in spam within the first hour or two from the time their domain is fully setup.  However, because of the way the internet works, it can take up to 72 hours before all of the mail servers around the world begin sending your domain’s mail through our filter.

For the first 30 days after your domain is setup we’ll accept email that is sent to any address on the domain (this is also known as the ‘catch-all’ feature).  When we receive a “good” message we’ll deliver it to your domain and mark the address as one that we should accept mail for in the future.

You can review which recipient email addresses we’ve detected so far by signing in to your control panel and going toSettings -> Email Recipients and then clicking on the Detected tab.

Or, you can also provide a list of email addresses that are valid for your domain by signing in to your control panel and going to Settings -> Email Recipients and clicking on the Add New button on the Approved tab.